FAQ + Support

Take a look through our FAQ below for answers to your questions. If you still need help, drop us an email and we'll get back to you as soon as we can.

General

What is Flick?

Flick Chat is a group chat platform exclusively for podcasters. It enables you to create a community around your podcast. Ever listened to a podcast and thought, I’d love to chat with someone about that topic? Alternatively, as a host, have you ever wanted to know who your listeners are or what they think about a topic? This is what Flick delivers.

Why is it good for Podcasters?

Flick draws an audience of podcast listeners who want to engage on a deeper level with the content, creators and a community gathering around your podcast. A place to find, grow, foster and retain a loyal and engaged fan-base, who you can reach out and speak to directly. Not only can you gain invaluable feedback, you can also monetize in many different ways.

Why is it good for users?

Users want to connect to the Hosts of the podcasts and also want to discuss Topics with other users similar to them - at the moment there's no one platform that handles this well. Flick provides a natural home for Podcasters and their fans to gather around the content they love consuming.

How do I get started?

Signup for Flick then from the Discover page tap on Create Group. From there you can add your rss feed and set up Topics inline with your Episode list, allowing users to chat around each episode. You can also set up a unique URL for your group and set up a premium section for Paid Subscribers.

What is a Topic?

A topic is a messaging thread on a theme. When you’re setting up your group, you may want to select some of your most recent Podcast episodes as topics, and each new group will also have one default topic, where members can say hi and meet each other. After that, you can add as many other topics as you like.

How do I delete a message?

Long tap on the message - and select ‘Delete’ from the options shown.

What is a pinned message?

Each topic can have one pinned message that will stay at the header of the topic until removed or changed by the group host or by a moderator (with user permissions).

How do I find my RSS feed?

Your RSS feed URL should be available from your hosting platform. Or you can get it from iTunes by going to your Podcasts listing in your iTunes library, right-click on your Podcast and select "Copy Podcast URL".

How do I delete a message?

Long tap on the message - and select ‘Delete’ from the options shown.

How do I link my RSS feed? 

You can add your RSS feed to your group as part of the setup for creating the group, or you can tap on the setting icon (top right) in your group and select the Add Podcast option from the menu.

How do I set up Subscriptions for my group?

Once you've set up your group you can set up a premium section for subscribers - Once you've set up your premium subscriptions you can add a link within your group so that fans can subscribe. To set up your premium group follow the setup guide that's within the Flick Podcasters Group, or follow the steps in this blog post. It'll take you to Stripe which handles payment processing. We take a 10% commission on all payments handled through the app.

Once you've set that up you'll be given a unique link to allow your subscribers to support you through monthly payments. You can manage, cancel and refund subscriptions all within your Stripe portal.

My Payment Setup didn't complete, what shoud I do?

If you're having any issues at all in getting your subscriptions set up please email us on support@flickapp.com and we'll get back to you as soon as we can.

How do I get a custom URL for my group? 

Once you've set up your group, drop us an email and we can set up a custom URL for your group (like: http://flick.group/PodcastGroup). This is your unique URL to drive all your traffic to from your show notes and website.

How do I add Admins or Moderators to my group? 

In Flick a group members role is either as an Administrator, a Moderator, or a Member.Defining roles are a great way to ensure your group’s content is on track and relevant. Administrators are able to turn Members into Moderators and are the Group Owner. Moderators are trusted Flick Members and Friends that aid in looking after your group Members are individuals who have joined your Group through finding an invite link.

What is a group code?

Your group code is the word that someone can use to join your group if they have already downloaded the Flick App. You can see your group code when you tap ‘Add People’

How do I remove someone who’s acting inappropriately from my group?

Tap the members list in the header of the screen - scroll to the member you want to remove - tap 3 dot icon to the right of their name - select ‘Remove User From Group’ from the list.

How do I report someone who is acting inappropriately on the app?

Tap the members list in the header of the screen - scroll to the member you want to report - tap the 3 dot icon to the right of their name - select ‘Report User’ from the list.

How do I ask for help with the app?

Tap the members list in the header of the screen - scroll to the ‘Flick App Help’ - tap 3 dot icon to the right of their name - select ‘Send Message’ - type a message / add photo / add a document - tap the send icon to the right. Also, you can drop us an email and we'll get back to you as soon as we can.

How do I give an emoji reaction to a post?

Long tap (hold) on the post - choose the emoji from the popup list 😀

How do I edit the group’s Avatar, Name and Welcome Message?

Tap settings cog to the top right of the screen - select 'Edit Group' from the pop up list - edit text under 'Name Your Group' or 'Welcome Message' or tap camera icon to change 'Group Avatar'.

What is the Podcasters on Flick Group?

The Podcasters on Flick Group is a group for all the Podcast Hosts and Group Admins on Flick. Helping you to: grow your group, get members engaging and start making money.

If you’re looking for someone to cross-promote your podcast with, the Podcasters on Flick group is a good place to start, share your group link and introduce yourself.